Set Up a Support Account

KASA uses ZenDesk as its support system. This allows for streamlined communication and more KASA resources at your finger tips.

Jump to Section: [First Time: Set Up Account] [After Account is Set Up]

 

First Time: Set Up Account

If you have emailed KASA Support, you already have an account set up with ZenDesk Support. You will just need to create a password to log in. 

1. Navigate to https://kasa.zendesk.com/hc/en-us
2. Click Sign in in the upper right corner.
3. Click the Get a password link.
   
   
   
   
4. Enter the email address you have been using to communicate with KASA Support.
5. Click Submit.
6. Check your email and follow the instructions given to set your Password. 

After Account is Set Up

• You will be able to submit Support Requests from all the same places you are used to. 
• Once you have submitted a Support Request, you will receive a confirmation email that the Request has been received. You will receive emails with updates and can easily reply to the email.   

Related Article:

• Check Existing Support Requests