Submit a Support Request (KASA)

There are multiple ways for you to submit a Support Request to our KASA Customer Support team.

Important: Do not include any Client PHI in your Support Requests or screenshots. Use the Client ID when referencing Clients.

Jump to Section: [Via Help Page] [Via the Knowledge Base] [Via Email]

Via Help Page

There are three ways to submit a Ticket to the Support team.

1. Click Help in the navigation bar.
2. Click either the Support Ticket tab, the Submit a support ticket link, or the Submit a Ticket button on the right.
   
   
3. Click New Request. 
4. Select the Type of ticket you are submitting.
5. Enter the Subject.
6. If you are submitting a ticket regarding an error or issue with KASA, enter the Approximate date and time it occurred.
7. Enter as much information as possible, and click Send. 
   
   

Via the Knowledge Base

You can troubleshoot your questions or contact support via the Knowledge Base.

1. Click Help in the navigation bar.
2. Click either the Knowledge Base tab or the Visit our Knowledge Base button on the right.
   
   
3. To troubleshoot on your own, use the Search bar to type in key words, or use the categories to view all articles or videos pertaining to that topic or area of KASA.
4. To contact support, click the Help icon in the bottom right corner.
5. You can either type in key words or a question and then hit Enter. Any relevant materials pertaining to your search will display.
6. If none of the results help answer your question, click Contact us. 
   
   
   
   
7. Enter in your question or problem you would like to report in as much detail as possible, and click Send. 

Via Email

You can also connect with KASA Support via email. 

1. Email [e-mail].
2. Alternatively you can send an email in the Message Center. 
3. Click the Messages icon on the left menu, and Compose a message to [e-mail].